Your Personal Data Protection
At Sky99, your privacy isn't just words on a document — it's a real commitment we uphold every day. This policy clearly explains what we collect, why we need it, how we store it, and the rights you hold as a registered member.
The principles that shape how we handle your personal data every day
All data transmitted between your device and Sky99's servers is protected with 256-bit SSL encryption — the same technology used by Maybank, CIMB, and Malaysia's leading financial institutions. No information travels in unencrypted form.
Sky99 has never sold, rented, or exchanged members' personal data to any third party for marketing, advertising, or any other commercial purpose without your explicit consent. Your data belongs to you — it is not a commodity we trade.
We only collect data that is genuinely necessary to provide Sky99's services to you — account registration, transaction processing, identity verification, and customer support. There is no excessive or purposeless data collection.
As a Sky99 member, you have the full right to access, amend, download, or request deletion of your personal data at any time. Data requests can be submitted through customer support and will be processed within 30 business days.
Your personal data is retained only for as long as necessary for the purposes stated in this policy or as required by applicable Malaysian law. Once data is no longer needed, it will be deleted or anonymised in accordance with secure procedures.
In the event of any security incident affecting member data, Sky99 is committed to notifying affected members within a reasonable timeframe and taking immediate remedial action. Transparency in difficult situations is one of our core values.
This Privacy Policy explains how Sky99 ("we", "platform") collects, uses, stores, and protects your personal information ("member", "you") when you use our services at sky99.top. By registering for or using the Sky99 platform, you agree to this policy.
Sky99 takes our responsibility for the privacy and personal data protection of our members seriously. This Privacy Policy ("Policy") is drafted in line with industry best practices and our commitment to operating transparently and responsibly.
This policy applies to all users of the Sky99 platform, including registered members, website visitors, and any individual who interacts with our services through any channel — the sky99.top website, mobile app, or any other related platforms operated by Sky99.
We encourage you to read this Policy carefully. If you have any questions about how we handle your personal data, Sky99's customer support team — fluent in both Bahasa Melayu and English — is available 24 hours a day, 7 days a week via in-platform live chat or by emailing support@sky99.top.
By using our services Sky99, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we encourage you to contact us before continuing to use the platform.
Sky99 collects various categories of personal data to provide and improve our services. The data collected depends on your interactions with the platform and can be grouped into the following categories:
Data You Provide Directly:
Automatically Collected Data:
Sky99 processes your personal data for legitimate and specific purposes only. We do not process your data for purposes other than those stated below, except with your explicit consent:
Sky99 does not use your personal data to make automated decisions that materially affect you without human involvement. Any decision that significantly impacts your account — such as an account suspension — involves review by our team.
Sky99 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in certain limited situations, we may share data with the following parties for platform operational purposes:
All third parties who receive Sky99 member data are bound by data protection agreements that prohibit them from using such information for any purpose other than those specified. Sky99 is not responsible for the privacy practices of third parties operating outside our control.
Sky99 implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, disclosure, or accidental destruction:
While we take every reasonable step to protect your data, no security system is 100% foolproof. We encourage members to take their own precautions as well — use a strong, unique password, never share your login credentials, and report any suspicious activity to us immediately.
Sky99 uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. Cookies are small files stored on your device when you visit our website.
Types of cookies we use:
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Sky99 platform. Sky99 does not use third-party cookies for targeted advertising.
As a Sky99 member, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@sky99.top specifying the type of request and your account details:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 30 business days of your request.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Changes will be made following appropriate verification.
You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for the purpose it was originally collected. Such requests are subject to applicable record-keeping obligations under law.
In certain circumstances — such as when you dispute the accuracy of your data — you may request that processing of your data be restricted while we investigate or verify the information in question.
You have the right to receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another party if needed.
You have the right to object to the processing of your personal data for certain purposes — in particular, direct marketing communications. You may unsubscribe from marketing communications at any time.
Sky99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Policy or as required under applicable Malaysian law. The following is a general guide to our retention periods:
When data is no longer needed, it will be securely deleted or anonymised so that it can no longer be linked to any specific individual. The deletion process follows industry-standard methods that ensure data cannot be recovered after removal.
Sky99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make material changes, we will:
We encourage you to review this Privacy Policy page periodically to stay informed about how Sky99 protect your information. Continued use of the Sky99 platform after a policy change takes effect will be considered acceptance of the latest version of this Privacy Policy.
Make sure your registered email address is always active and up to date in your account settings so you never miss any important notices regarding policy changes or your Sky99 account security.
If you have any questions, concerns, or requests regarding this Privacy Policy or Sky99's handling of your personal data, please contact us through the following channels:
Our Malay and English-speaking team is ready to assist you with any privacy-related enquiries. We take every privacy query seriously and will provide a clear, thorough response to every issue raised.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy us, which together form the complete agreement between you and Sky99.
Not just a promise — this is what we do every day
You can access, amend, or request deletion of your data at any time. Contact Sky99 customer support and we will process your request within the stipulated timeframe, no unnecessary questions asked.
The same 256-bit SSL encryption used by Malaysia's major banking institutions protects every transaction and communication on the Sky99 platform — whether you're depositing via Touch 'n Go eWallet or withdrawing through DuitNow.
Sky99's Bahasa Malaysia-speaking support team is on hand to assist with any privacy or data-related enquiries. We believe that understanding our privacy policy should never be hindered by a language barrier.